At Sustaining Life, we are committed to delivering high-quality, compassionate, and personalized at-home healthcare. This Patient Charter outlines your rights and responsibilities as we work together to support your well-being.
Your Rights
1. Quality & Personalised Care
Receive care from qualified professionals based on holistic, evidence-based practices tailored to your individual needs.
2. Respect & Dignity
Be treated with kindness, respect, and cultural sensitivity at all times.
3. Privacy & Confidentiality
Your personal and medical information will be kept confidential, with access provided upon request.
4. Informed Participation
Receive clear information about your condition and treatment options, and participate in all care decisions.
5. Safety & Feedback
Expect care in a safe, respectful environment and raise concerns without fear of reprisal.
6. Continuity of Care
Benefit from coordinated care and seamless support for follow-up and additional services.
Your Responsibilities
1. Provide Accurate Information
Share truthful and complete details about your health and ongoing treatments.
2. Follow Care Plans
Adhere to agreed care instructions and inform us of any changes in your condition.
3. Show Respect
Treat caregivers and staff with courtesy and respect the rights of others.
4. Fulfill Financial Commitments
Pay for services as agreed and discuss any concerns proactively.
5. Communicate & Share Feedback
Engage with your care team, ask questions, and provide feedback to help us improve.
Our Commitment
Sustaining Life pledges to uphold the highest standards of care, guided by empathy, integrity, and continuous improvement. Together, we build a trusted partnership for better health at home.
📧 For queries or feedback, please contact us at: sustaininglife7@gmail.com.
Sustaining Life 